Return Policy

Last updated: July 27, 2026

This policy applies to physical products purchased directly on gemviehat.com. Purchases completed through Amazon or another marketplace must be returned through that marketplace's order and return process.

If you have a return or refund question, contact GEMVIE Hat Studio LLC at support@gemviehat.com.

Return Window

You may request an eligible return within 30 calendar days after your order is delivered.

To be eligible, the item must be unworn, unused, clean, and in its original condition, with all original tags, accessories, and packaging included.

How to Start a Return

Email support@gemviehat.com with:

  • Your order number
  • The email address used for the order
  • The item you want to return
  • The reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

All returns must be sent by mail and must be authorized before shipment. After reviewing your request, we will provide the return instructions and the correct return address. Do not send an item to an address that we have not provided for that return. Unauthorized returns may not be accepted.

Return Shipping Costs

For a return caused by customer preference—including size, color, style, changed mind, or another reason not caused by our error—the customer must purchase the return label and pay the actual return shipping cost charged by the carrier. Any original shipping charge is non-refundable for these returns.

If an item arrived damaged or defective, or if GEMVIE sent the wrong item, contact us with photos. After we confirm the issue, GEMVIE will provide a prepaid return label or cover the reasonable return shipping cost if a return is required. Depending on availability and your preference, we will offer a replacement or a refund to the original payment method. Any applicable original shipping charge will also be refunded when the return is due to our error.

Return Inspection

We inspect every returned item after it is received. A refund is approved only after the item passes inspection.

We may refuse a return if the item is worn, used, washed, altered, reshaped, stained, affected by odors, damaged after delivery, or missing original tags, accessories, or packaging. If a return is not eligible, we will email you with the reason.

We do not charge a restocking fee for an eligible return. This version of the policy does not use subjective partial-refund deductions.

Non-Returnable Items

We cannot accept:

  • Items that have been worn, used, washed, altered, reshaped, stained, or damaged after delivery
  • Items with odors, makeup marks, hair, sweat marks, or other visible signs of wear
  • Items missing original tags, accessories, or packaging
  • Returns requested after the 30-calendar-day return window

This does not limit any rights available under applicable law.

Refunds

We will email you after inspection to confirm whether the refund is approved. If approved, we will issue the refund to the original payment method within 7 calendar days after inspection. Your bank, card issuer, or payment provider may need additional time to post the credit to your account.

For customer-choice returns, original shipping charges and return shipping costs are not refundable. For confirmed damaged, defective, or incorrect items, GEMVIE will cover the applicable costs described above.

Exchanges

We currently handle most size, color, or style exchanges by return and reorder.

If you would like a different size, color, or style, please email us at support@gemviehat.com with your order number, the email address used for the order, the item you want to exchange, and the item you would like instead.

For customer-preference exchanges, the original item must meet our return conditions. The customer may be responsible for return shipping costs. Once the returned item is received and inspected, we will process the refund according to our refund policy. You may place a new order for the preferred item at any time.

For damaged, defective, or incorrect items, please contact us with photos as soon as possible after delivery. If the issue is confirmed, we may offer a replacement when inventory is available. If a replacement is not available, we may offer a refund or another appropriate solution.

For customer-preference exchanges, such as size, color, or style changes, the customer is responsible for return shipping costs. The replacement item is handled as a new order and will follow the shipping terms shown at checkout.

For damaged, defective, or incorrect items, if the issue is confirmed, we will cover the return shipping cost or provide a replacement at no additional shipping cost to the customer.

Order Cancellations and Shipping Delays

If you need to cancel an order, contact support@gemviehat.com as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped.

If we cannot ship within the time stated at purchase—or within 30 days when no shipping time was stated—we will notify you and ask whether you accept a revised shipping date or prefer to cancel for a full refund to the original payment method. Where consent is required and we cannot obtain it, we will cancel and refund the order as required by law.

Contact Us

GEMVIE Hat Studio LLC
support@gemviehat.com